Frequently Asked Questions
Where are you located and what areas do you service?
Our depot is centrally located in Bungalow, Cairns. We typically service the entire Tropical North Queensland area, from Mission Beach in the South, right across the Tablelands, and North to the Daintree. If you are located outside of this area and require our services, please contact us and if we can accommodate your needs we definitely will.
Do you have a brochure I can download?
Yes we certainly do. You can request a copy by clicking here.
Is there a minimum spend to book your services?
Providing we have the vehicles and staff available to execute the job, we will be glad to assist with any booking no matter how big or small.
Do you dry-hire your vehicles?
No, we are not a dry-hire company. When you book with us, you are booking a full transport service including a vehicle, a professional driver and optional additional second and third crew members.
Will your driver & crew load/pack/unload as part of the service?
Providing the instructions have been clearly outlined in the booking, our drivers and crew can assist with loading goods onto the vehicle, and unloading at the destination. Additional services may also be available upon request (EG: moving goods furniture in/out of a premises, operating a forklift where required)
how do i make a booking?
Making a booking is simple. Go to our Booking Page and complete our online booking form and one of our Operations Team will contact you within 4 business hours of placing your order, to confirm availability of vehicles and staff. You can also phone us directly for a quote on 0467 246 249 OR request a call back.
why do you ask for a booking deposit?
We ask for a booking deposit to cover the time and resources required to process and confirm a booking. The deposit will be deducted from your total invoice so it is not an additional cost. The deposit is non-refundable unless we are unable to fulfil your order due to unavailability of either vehicles or drivers/crew.
How many vehicles do you have in your fleet?
Our fleet is constantly growing, please see our Fleet page for more details.
How do you calculate your pricing?
Our pricing is calculated based on which vehicle is required, the time package, number of driver and crew required for the job and the distance travelled during the job. Our standard terms and pricing allows for our vehicles to travel an average of 50km every hour, and 400km in a full day (8 hours). Any additional KMs travelled over and above these amounts will be billed at 20c / KM (ex GST)
do i need to take out my own insurance for my goods/payload?
Yes. You should take out your own insurance over the goods we are carrying for you. The goods will be at your sole risk and our services are priced on this basis. We will not be liable for any loss or damage to the goods, or other losses you may suffer, regardless of the cause of that loss or damage.
if I need a job completed outside of normal business hours, will i pay more?
Our normal operating hours are 6am to 6pm, Monday to Friday. If your job requires operation of our vehicles and staff outside of these hours, and additional loading may be charged to cover our staff penalty rates.
can you transport dangerous materials?
Generally speaking, we do not permit the transport of dangerous materials, however we assess the payload description on a case by case basis and will advise you whether it is deemed suitable or unsuitable for transport by us.
if i book a certain amount of time and my job finishes early, do I only pay for the time spent?
Generally speaking, you will be billed for the pre-booked time period, as it means that we made the vehicle and crew unavailable to other bookings during that entire time period, so we consider this a lost opportunity to deploy the resources to another booking.
what if more time is needed for my job than has been booked?
Our Operations Team will communicate with you in this situation, and make every effort to continue to make the vehicle and driver/crew available to continue with your job without any delays. Some flexibility may be required in the case where the resources have been booked for another job immediately following yours.
do you offer rubbish removal services?
We can provide rubbish removal service upon request. This will attract an additional service fee and all third party costs will be passed on to you (EG: tip fees)
we have a need for a regular transport service, do you offer this?
Yes we do. Regular and ongoing work is available via a commercial contract which will most-likely result in a better overall rate. Please get in touch if you would like to discuss ongoing work further.
how much notice do i need to provide to make a booking?
We ask for as much notice as possible, however if you have an urgent/last minute need for transport, please call us and we will make every effort to accommodate your request.
Will i need to provide a consignment note when my payload/goods are collected?
Yes. Our driver will ask for a consignment note when collecting the goods/payload. Each item should also be clearly marked and correspond to the consignment note.
if my booking includes multiple collections/deliveries, how does this work?
If your job will require multiple collections and/or deliveries within a single booking time period, in addition to the consignment note, you must prepare and supply our Driver with a detailed Goods Manifest and Drive Schedule for the job, including collection/delivery addresses and the proposed schedule/order of execution.
what if i have no idea what vehicle, number of crew or time package i need?
It's totally fine if you are unsure what you need to get your job done. Just make the selections 'I'm not sure...' in the Booking Form and our Operations Team will figure out what you need and give you a summary and quote on the confirmation phone call. Our team will always aim to minimise your costs where possible while still getting the job done effectively, efficiently and safely.
